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Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555184644885-GLLSV5EIQZ4RLPU3MKFR/calisphere-responsive.jpg Calisphere - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555184650883-WMNDZL36PX97M71L2M2Y/calisphere-search.jpg Calisphere - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555184646161-6FXS6YL0DLYZ4Y7R0QY4/calisphere-search-detail.jpg Calisphere - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555184644781-B3R8XQ13VUO6R2W4DHD5/calisphere-collections.jpg Calisphere - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.wchiudesign.com/gumps daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1683696942319-PLTDHF9Z435K2D2MG9J5/gumps-email-2.jpg Gump's https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555187562864-F13JPC828Y2O7CEITG5Q/gumps-email-2.jpg Gump's - 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Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.wchiudesign.com/monveraglassdecor daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181286117-1B9L8DFGQYR82UM40QLK/monvera-canihan.jpg Monvera Glass Décor https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181286117-1B9L8DFGQYR82UM40QLK/monvera-canihan.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555171356107-XWP98DYZ1REMOSHNHU8J/monvera-milk.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555112288097-42HJWZWX7HOW4RPBTHEO/monvera-ad-vivum.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555171355882-EHFM9T1WBCJDO7O14UOI/monvera-kangen.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181286117-1B9L8DFGQYR82UM40QLK/monvera-canihan.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555171356107-XWP98DYZ1REMOSHNHU8J/monvera-milk.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555112288097-42HJWZWX7HOW4RPBTHEO/monvera-ad-vivum.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555171355882-EHFM9T1WBCJDO7O14UOI/monvera-kangen.jpg Monvera Glass Décor - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.wchiudesign.com/powells daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789048-57H94UZMVC9734R6VV2R/powell-soul-food-logo.jpg Powell's Soul Food & Catering https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789048-57H94UZMVC9734R6VV2R/powell-soul-food-logo.jpg Powell's Soul Food & Catering - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789126-IB5ZJOZZJ9GVEMMHNO15/powell-soul-food-biz-card.jpg Powell's Soul Food & Catering - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789525-GKG3Y6E1UMEAXGWNOHTZ/powell-soul-food-menu.jpg Powell's Soul Food & Catering - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789048-57H94UZMVC9734R6VV2R/powell-soul-food-logo.jpg Powell's Soul Food & Catering - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789126-IB5ZJOZZJ9GVEMMHNO15/powell-soul-food-biz-card.jpg Powell's Soul Food & Catering - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789525-GKG3Y6E1UMEAXGWNOHTZ/powell-soul-food-menu.jpg Powell's Soul Food & Catering - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.wchiudesign.com/work daily 1.0 2026-03-12 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/5a097a94-0da2-4ec0-9cb1-bf0f8f5b74a0/adjuster-3.png All Projects - Designing Agentic AI in Insurance A vision prototype showing how human-AI collaboration can rebuild trust in insurance workflows through explainable intelligence and emotional clarity. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1753084464182-736BVDLIQLTEWK474GWO/unsplash-image-ls8MOmHE6pU.jpg All Projects - The Sovereign UX Codex A practical design guide for building emotionally intelligent systems. This living document outlines the core principles, structure, and behaviors that help digital products feel more human. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/c9a3eef7-ab15-4c45-bd75-3d147f702656/sovereign-ux-cover-1000x667.jpg All Projects - Sovereign UX Framework Discover how presence-based design can turn digital systems into meaningful, human experiences. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1683693692091-E4VZ1IXAAMKPJ4IAKO8G/Screen+Shot+2023-05-09+at+9.41.11+PM.png All Projects - Dashboards for AI-Powered Workflows Redesigned Globality’s home and project dashboards for clarity and usability, while elevating Glo—the AI assistant—into a more intuitive, task-aware experience. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181224706-MM1B83KMEMFHMGZ6M1TO/academe-mobile-isoview.jpg All Projects - On-Demand Tutoring Designed Academe’s mobile app by applying modern UI/UX patterns and brand guidelines to deliver a seamless tutoring experience. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1556222807373-SHTF743EKDHG9WIVLZQ4/oracle-events.jpg All Projects - Event & Customer Microsites Crafted microsites for Oracle events and customer campaigns, blending branding, design systems, custom illustrations, and photography. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555354078749-D78MTYQWFOP64GHPILYN/oracle-video-hub-homepage.jpg All Projects - Oracle Video Hub UX Designed a new user experience for Oracle’s enterprise video portal, streamlining navigation and engagement. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555091284115-ZH2ACRKRGG44I8N1FH2F/pearl-photo-2.jpg All Projects - Brand & Label Design for Pearl Vineyards Directed brand identity, label design, and photography for Pearl Vineyards’ premium wine collection. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555355853058-U51VUFVLETFUVC61OJAT/m7-designs-1.jpg All Projects - Icon Systems for Oracle Explored and designed custom iconography for Oracle’s SPARC M7 line, balancing clarity with technical precision. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f32b134b-1fbf-46da-92f6-dcd81cb4fb6e/oracle-cmo.png All Projects - Strategic Infographics Simplified complex ideas into compelling infographics for Oracle’s CMO team, turning strategy into visual storytelling. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555350505240-54CHKML5RDAVVAGZHSG0/tiptop-aerial-cover.jpg All Projects - Corporate Brochure Design Creative direction and bi-fold brochure design for Tip-Top-Talent, balancing clarity with strong brand presence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/a7ea9202-a036-4483-89d2-50304466269b/pcl-thumb.png All Projects - PCL Communications Website Designed a digital storefront for PCL Communications using modern UI/UX principles and responsive design. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555184644885-GLLSV5EIQZ4RLPU3MKFR/calisphere-responsive.jpg All Projects - Calisphere Website Redesign Revamped the Calisphere website with modern UX and UI patterns for an improved discovery experience. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181286117-1B9L8DFGQYR82UM40QLK/monvera-canihan.jpg All Projects - Wine Label Design for Screen Printing A curated set of wine label designs optimized for silkscreen printing, paired with product photography. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789048-57H94UZMVC9734R6VV2R/powell-soul-food-logo.jpg All Projects - Brand Identity & Logo Design Logo and brand system design for Powell’s Soul Food, creating a timeless identity for a local favorite. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/5a097a94-0da2-4ec0-9cb1-bf0f8f5b74a0/adjuster-3.png All Projects - Designing Agentic AI in Insurance A vision prototype showing how human-AI collaboration can rebuild trust in insurance workflows through explainable intelligence and emotional clarity. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1753084464182-736BVDLIQLTEWK474GWO/unsplash-image-ls8MOmHE6pU.jpg All Projects - The Sovereign UX Codex A practical design guide for building emotionally intelligent systems. This living document outlines the core principles, structure, and behaviors that help digital products feel more human. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1683693692091-E4VZ1IXAAMKPJ4IAKO8G/Screen+Shot+2023-05-09+at+9.41.11+PM.png All Projects - Dashboards for AI-Powered Workflows Redesigned Globality’s home and project dashboards for clarity and usability, while elevating Glo—the AI assistant—into a more intuitive, task-aware experience. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181224706-MM1B83KMEMFHMGZ6M1TO/academe-mobile-isoview.jpg All Projects - On-Demand Tutoring Designed Academe’s mobile app by applying modern UI/UX patterns and brand guidelines to deliver a seamless tutoring experience. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1556222807373-SHTF743EKDHG9WIVLZQ4/oracle-events.jpg All Projects - Event & Customer Microsites Crafted microsites for Oracle events and customer campaigns, blending branding, design systems, custom illustrations, and photography. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555354078749-D78MTYQWFOP64GHPILYN/oracle-video-hub-homepage.jpg All Projects - Oracle Video Hub UX Designed a new user experience for Oracle’s enterprise video portal, streamlining navigation and engagement. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555091284115-ZH2ACRKRGG44I8N1FH2F/pearl-photo-2.jpg All Projects - Brand & Label Design for Pearl Vineyards Directed brand identity, label design, and photography for Pearl Vineyards’ premium wine collection. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555355853058-U51VUFVLETFUVC61OJAT/m7-designs-1.jpg All Projects - Icon Systems for Oracle Explored and designed custom iconography for Oracle’s SPARC M7 line, balancing clarity with technical precision. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f32b134b-1fbf-46da-92f6-dcd81cb4fb6e/oracle-cmo.png All Projects - Strategic Infographics Simplified complex ideas into compelling infographics for Oracle’s CMO team, turning strategy into visual storytelling. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555350505240-54CHKML5RDAVVAGZHSG0/tiptop-aerial-cover.jpg All Projects - Corporate Brochure Design Creative direction and bi-fold brochure design for Tip-Top-Talent, balancing clarity with strong brand presence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/a7ea9202-a036-4483-89d2-50304466269b/pcl-thumb.png All Projects - PCL Communications Website Designed a digital storefront for PCL Communications using modern UI/UX principles and responsive design. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555184644885-GLLSV5EIQZ4RLPU3MKFR/calisphere-responsive.jpg All Projects - Calisphere Website Redesign Revamped the Calisphere website with modern UX and UI patterns for an improved discovery experience. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1555181286117-1B9L8DFGQYR82UM40QLK/monvera-canihan.jpg All Projects - Wine Label Design for Screen Printing A curated set of wine label designs optimized for silkscreen printing, paired with product photography. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1554846789048-57H94UZMVC9734R6VV2R/powell-soul-food-logo.jpg All Projects - Brand Identity & Logo Design Logo and brand system design for Powell’s Soul Food, creating a timeless identity for a local favorite. https://www.wchiudesign.com/globality-case-study daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/61d5c8f0-fc26-4e02-91d3-1a69395859b7/Home+New.png Dashboards for AI - Make it stand out New Home https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1676054080461-5J7ISIVX1KAZ878L0HEC/Home+New.png Dashboards for AI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1675880504203-1ZA5HNTE8GN7VDP5UC3O/Project+Home+New.png Dashboards for AI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/56f156ef-acef-43ea-a7aa-4f763054f1b6/home-nav-old.png Dashboards for AI Home level navigation https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1dc24666-c2bf-40da-83aa-784aff83bedd/project-nav-old.png Dashboards for AI - Make it stand out Project level navigation https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/dcf04cfd-108c-4db5-9a79-ad2deb983ec0/home-dash-old.png Dashboards for AI - Make it stand out Home Level Dashboard https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f941ad72-9d21-4f2c-865f-d391ae323095/Glo+2.png Dashboards for AI - Make it stand out Projects https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/4c087e65-3531-4dcd-9c12-44d72135355b/project-dash-old.png Dashboards for AI - Make it stand out Project Level Dashboard https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/c2bc2639-6df0-458d-9ff9-0a14390de04f/Nav+Bar+Home.png Dashboards for AI - Make it stand out Top Menu Collapsed https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/bfefc191-e23d-4d14-91d1-192f4ede56e0/Nav+Bar+Home+Menu.png Dashboards for AI - Make it stand out Top Menu Expanded https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/4e18915c-a188-4fc1-a1ef-20930320490b/Mini+Left+Nav+Collapsed.png Dashboards for AI - Make it stand out Side Menu Collapsed https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/378c0142-d9f1-40a0-bcff-179ac847f49e/Mini+Left+Nav+Expanded.png Dashboards for AI - Make it stand out Side Menu Expanded https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/bfe7760d-f30b-4f99-9707-36fef0573ed3/Nav+Bar+Project+User.png Dashboards for AI - Make it stand out Project: Example of an active ubiquitous tool https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/2930f589-1c4a-4eb0-8880-c60e2a3c1208/Project+Overview.png Dashboards for AI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/a575c142-68a4-4b01-a16d-56a2360f773e/Home+New.png Dashboards for AI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/44660aa4-ddc1-4ee1-b30f-cfd4ef18a0b8/Project+Home+New.png Dashboards for AI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/270b25eb-d64f-45a1-901c-eeaafc93e430/home-dash-old.png Dashboards for AI - Make it stand out Old Home https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/61d5c8f0-fc26-4e02-91d3-1a69395859b7/Home+New.png Dashboards for AI - Make it stand out New Home https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/2fb68940-5f74-4469-9d2c-29837ba0f6e0/project-dash-old.png Dashboards for AI - Make it stand out Old Dashboard https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/68390d11-7d0c-4e86-bce1-79340d9c9480/Project+Home+New.png Dashboards for AI - Make it stand out New Dashboard https://www.wchiudesign.com/codex daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-foundations daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-layered-ds daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-laws-interface daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-living-canon daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-presence-protocols daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-reflections-fail daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-real-world-signals daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-appendix daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-appendix-ii daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-appendix-iii daily 0.75 2026-03-25 https://www.wchiudesign.com/codex-appendix-iv daily 0.75 2026-03-25 https://www.wchiudesign.com/agentic-ai-insurance daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1760770522330-DQF8KNNV096VECPTK5J5/unsplash-image-3eg3Iuq-3gQ.jpg Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/7daae5de-148e-46c0-8e7a-370a56024340/Frame+36.png Designing for Agentic AI in Insurance - Make it stand out A mapping of the AI insurance claim journey. Interface Layer: What users see and do. Emotion Layer: What they feel or question underneath. Memory Layer: What behaviors and assumptions are forming. Reflection Layer: Where human judgment and trust repair should re-enter. This visual showed that surface automation often ignored emotional continuity—especially at the “black box” moment when AI made a decision but failed to communicate its rationale. Rebuilding trust meant not just fixing the interface, but restoring the empathy thread. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1dec1543-78d0-4621-9761-2c8afc7603e9/Frame+37.jpg Designing for Agentic AI in Insurance - Make it stand out Here, we zoom into the timeline mismatch between AI speed and user emotion. While the system processed instantly, users were left waiting without clarity or closure. This gap—marked “This is the black box”—is where confidence erodes and AI becomes an invisible wall rather than a transparent assistant. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/e1621fd3-bb53-4ee0-871e-d30bfa31f303/Frame+38.jpg Designing for Agentic AI in Insurance - Make it stand out We broke down the moment from both the user’s side and the insurance company’s side, surfacing what each party remembers or sees. Key question: “Can the system explain its reasoning back to me?” Outcome: Design needs to highlight reasoning, surface historical comparisons, and allow users to opt in for more clarity. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/25b9a4bd-a244-4b99-90e6-4941b71a7f3e/Frame+39.jpg Designing for Agentic AI in Insurance - Make it stand out Trust doesn’t end at decision—it’s either rebuilt or lost in the aftermath. Questions like: “What if the driver had a bad experience?” or “Can we offer a more human reflection?” form the basis of the Sovereign Design Solution shown here. The goal: bring awareness back into the loop so AI isn’t operating in a vacuum. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/ed8ae2b1-6d57-46d2-a36c-90f8ffa989ee/Frame+40.jpg Designing for Agentic AI in Insurance - Make it stand out This final flow reveals the Emotional Repair Layer: If “Something is off,” offer correction. If aligned, affirm it. Then always close the loop with a signal of reflection. This act—whether it’s a message, a note, or a human acknowledgment—builds brand trustworthiness by ensuring the experience ends with presence, not silence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/0a434d2a-1ecb-45d0-a49f-adbc2e7d8e38/Frame+46+%281%29.jpg Designing for Agentic AI in Insurance - Make it stand out This diagram explores how human-AI disagreement is tracked via override logging in a claims review system. By capturing when human reviewers deviate from the AI’s suggestion—and why—it begins to form a recursive feedback mechanism that improves model behavior and confidence calibration. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/34606ac4-72af-447a-a8d3-6cb24c420d87/Frame+47+%281%29.jpg Designing for Agentic AI in Insurance - Make it stand out This maps out how conversation thread patterns can be used to signal unresolved friction. Loop count—how many turns it takes before resolution—becomes a surrogate signal for emotional latency, model clarity, and UI bottlenecks. This offers both a UX metric and a behavioral insight loop. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/eabd259a-47d3-4bb3-a3d6-e920ed3daa61/userjourney-driver.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/71e13740-f412-46fc-8840-c182709b9245/userjourney-adjuster.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/462b8de1-3bd3-4d28-a3dc-04a82dcd0684/driver-1.png Designing for Agentic AI in Insurance - Make it stand out Driver selects “I got into a collision” on app landing page https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/62b864b1-df9c-4074-9f72-640a90c61cac/driver-2.png Designing for Agentic AI in Insurance - Make it stand out Capture damages with visual cues https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/bafa51d6-e2e0-4a6e-8d4b-00a419060327/driver-3.png Designing for Agentic AI in Insurance - Make it stand out Estimate summary with 90% confidence badge https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/31d0992d-d1e2-4a7d-9c25-4ee8be00037e/driver-4.png Designing for Agentic AI in Insurance - Make it stand out Final claim submission confirmation + timeline preview https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/8b1cf7b0-15e6-4c0a-99d3-b89abfc31c56/adjuster-1.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/28fe586a-f2e5-45f7-bb62-37fd2004cd3b/adjuster-2.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/728574bd-e356-47ee-a2c8-4f14f4e995ff/adjuster-3.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f93873ec-778c-4936-91eb-1236fd12cac6/adjuster-4.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/e8f6b473-87bb-4c20-b779-5c275809973e/adjuster-5.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/44c1a182-0ed8-411c-b196-837ff58b63d5/adjuster-6.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/5cb5630d-eda2-4540-8545-dd441c0274ca/adjuster-7.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/764409ee-b0d6-430f-bd66-a3c5c9b3dfb9/Frame+26.png Designing for Agentic AI in Insurance - Make it stand out Claims dashboard v1 prioritized confidence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f966a0f3-2b2f-4583-ab6e-76108c888466/adjuster-2.png Designing for Agentic AI in Insurance - Make it stand out Claims dashboard v2 prioritized consequence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1760770522330-DQF8KNNV096VECPTK5J5/unsplash-image-3eg3Iuq-3gQ.jpg Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/7daae5de-148e-46c0-8e7a-370a56024340/Frame+36.png Designing for Agentic AI in Insurance - Make it stand out A mapping of the AI insurance claim journey. Interface Layer: What users see and do. Emotion Layer: What they feel or question underneath. Memory Layer: What behaviors and assumptions are forming. Reflection Layer: Where human judgment and trust repair should re-enter. This visual showed that surface automation often ignored emotional continuity—especially at the “black box” moment when AI made a decision but failed to communicate its rationale. Rebuilding trust meant not just fixing the interface, but restoring the empathy thread. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1dec1543-78d0-4621-9761-2c8afc7603e9/Frame+37.jpg Designing for Agentic AI in Insurance - Make it stand out Here, we zoom into the timeline mismatch between AI speed and user emotion. While the system processed instantly, users were left waiting without clarity or closure. This gap—marked “This is the black box”—is where confidence erodes and AI becomes an invisible wall rather than a transparent assistant. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/e1621fd3-bb53-4ee0-871e-d30bfa31f303/Frame+38.jpg Designing for Agentic AI in Insurance - Make it stand out We broke down the moment from both the user’s side and the insurance company’s side, surfacing what each party remembers or sees. Key question: “Can the system explain its reasoning back to me?” Outcome: Design needs to highlight reasoning, surface historical comparisons, and allow users to opt in for more clarity. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/25b9a4bd-a244-4b99-90e6-4941b71a7f3e/Frame+39.jpg Designing for Agentic AI in Insurance - Make it stand out Trust doesn’t end at decision—it’s either rebuilt or lost in the aftermath. Questions like: “What if the driver had a bad experience?” or “Can we offer a more human reflection?” form the basis of the Sovereign Design Solution shown here. The goal: bring awareness back into the loop so AI isn’t operating in a vacuum. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/ed8ae2b1-6d57-46d2-a36c-90f8ffa989ee/Frame+40.jpg Designing for Agentic AI in Insurance - Make it stand out This final flow reveals the Emotional Repair Layer: If “Something is off,” offer correction. If aligned, affirm it. Then always close the loop with a signal of reflection. This act—whether it’s a message, a note, or a human acknowledgment—builds brand trustworthiness by ensuring the experience ends with presence, not silence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/0a434d2a-1ecb-45d0-a49f-adbc2e7d8e38/Frame+46+%281%29.jpg Designing for Agentic AI in Insurance - Make it stand out This diagram explores how human-AI disagreement is tracked via override logging in a claims review system. By capturing when human reviewers deviate from the AI’s suggestion—and why—it begins to form a recursive feedback mechanism that improves model behavior and confidence calibration. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/34606ac4-72af-447a-a8d3-6cb24c420d87/Frame+47+%281%29.jpg Designing for Agentic AI in Insurance - Make it stand out This maps out how conversation thread patterns can be used to signal unresolved friction. Loop count—how many turns it takes before resolution—becomes a surrogate signal for emotional latency, model clarity, and UI bottlenecks. This offers both a UX metric and a behavioral insight loop. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/eabd259a-47d3-4bb3-a3d6-e920ed3daa61/userjourney-driver.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/71e13740-f412-46fc-8840-c182709b9245/userjourney-adjuster.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/462b8de1-3bd3-4d28-a3dc-04a82dcd0684/driver-1.png Designing for Agentic AI in Insurance - Make it stand out Driver selects “I got into a collision” on app landing page https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/62b864b1-df9c-4074-9f72-640a90c61cac/driver-2.png Designing for Agentic AI in Insurance - Make it stand out Capture damages with visual cues https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/bafa51d6-e2e0-4a6e-8d4b-00a419060327/driver-3.png Designing for Agentic AI in Insurance - Make it stand out Estimate summary with 90% confidence badge https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/31d0992d-d1e2-4a7d-9c25-4ee8be00037e/driver-4.png Designing for Agentic AI in Insurance - Make it stand out Final claim submission confirmation + timeline preview https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/8b1cf7b0-15e6-4c0a-99d3-b89abfc31c56/adjuster-1.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/28fe586a-f2e5-45f7-bb62-37fd2004cd3b/adjuster-2.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/728574bd-e356-47ee-a2c8-4f14f4e995ff/adjuster-3.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f93873ec-778c-4936-91eb-1236fd12cac6/adjuster-4.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/e8f6b473-87bb-4c20-b779-5c275809973e/adjuster-5.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/44c1a182-0ed8-411c-b196-837ff58b63d5/adjuster-6.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/5cb5630d-eda2-4540-8545-dd441c0274ca/adjuster-7.png Designing for Agentic AI in Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/764409ee-b0d6-430f-bd66-a3c5c9b3dfb9/Frame+26.png Designing for Agentic AI in Insurance - Make it stand out Claims dashboard v1 prioritized confidence. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/f966a0f3-2b2f-4583-ab6e-76108c888466/adjuster-2.png Designing for Agentic AI in Insurance - Make it stand out Claims dashboard v2 prioritized consequence. https://www.wchiudesign.com/academe-1 daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656599287-N6I4Z2IUZP3AXXPYYJGQ/academe-promo.jpg Academe An advertisement for Academe, a tutoring service, featuring a smiling man holding papers and wearing glasses, with icons of a music note, a test tube, a laptop, and a question mark around him. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656601007-1ELIVT36D0P9C0RNGRZS/academe-logo.jpg Academe Logo of Academé, featuring a graduation cap with a red map pin icon, with the text "Academé" and the tagline "Your Private Tutor" underneath. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656601855-BEISIK4LSWNE7VS32QXM/academe-mobile-isoview.jpg Academe Smartphone displaying an app with a list of subjects including Math, Exam Preparation, Science, Language Arts, Computer, and Music, along with a map showing tutors in the area. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656599434-1I2BTS9VMB2ZWBFNT1RF/academe-mobile-wireframes.jpg Academe Screenshots of a mobile app interface showing various features including user profile, calendar, map, travel distance, message, and social media sharing options. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656601309-E2FLSQW842YFEJAQAWVC/academe-mobile-flowchart2.jpg Academe Flowchart illustrating the user interface of a tutoring app, showing login, welcome, menu, notifications, subjects, selecting subjects, picking time, tutor selection, tutor profile, and booking confirmation screens. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656600215-DOVZCHZ4FLLIJUI623QX/academe-website.jpg Academe Laptop screen displaying a website called AcadeMe for connecting students and tutors, with options to become a tutor, find a tutor, and download an app. The background features two young women, one teaching the other to play guitar. https://images.squarespace-cdn.com/content/v1/5cacdb91fb22a557fcc69526/1731656600374-A4A3YF1ZO7M3CL096V7K/academe-magazine-ad.jpg Academe Open magazine on a wooden surface, featuring an ad for Academe with a smartphone showing a profile picture of Laura Phillips, earphones, and download links for the App Store. https://www.wchiudesign.com/sux-agent daily 0.75 2026-03-25